•            Terms and Conditions

1.           “Basic Pus Trading LLC” maintains the https://www.basicgroups.com/ Website ("Site").

2.            “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

3.            ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’

4.            ‘’User is responsible for maintaining the confidentiality of his account’’

•             OUR CONTRACT WITH YOU

1.     These are the terms and conditions (the “Terms”) on which we, Basic PLus Trading LLC (“We”, “Us” and “Our”) supply any of Our products (the “Products”) detailed on Our website at www.basicgroups.com (the “Site”) to you, in your capacity as a retailer, whether you operate your business via a physical retail shop or e-commerce website. The supply of Products to you is strictly not for commercial or business use or resale. If you would like to talk to Us about becoming one of Our authorized retailers or wholesalers, please contact Us on the contact details given below.

2.     We may ask you to prove the existence of your business and the sales methods that you use in order for Us to establish that you are a retailer. This may include, amongst other things, your providing to Us a copy of your valid Trade License (or equivalent), the address of your retail outlet and/or a digital photograph of your store front, and/or details of the URL of your website from which you operate your own e-commerce enabled webstore.

3.     You confirm that you have authority to bind any business or company on whose behalf you use Our Site to order and purchase Products.

4.     These Terms will apply to any contract between Us for the sale of Products to you and replace and supersedes any previous terms and conditions. We reserve the right to revise these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

5.     Please read these Terms of your Business Agreement carefully and make sure that you understand them and check that the details on your order for the Products and in these Terms are complete and accurate, before you confirm you place an order for Products with Use by making payment to Us in accordance with these Terms. You are responsible for all information provided to Us in relation to the products ordered and We shall not be responsible for any errors or missing information in the details that We receive from you.

6.     We shall confirm your eligibility as a retailer of Our Products in writing and these Terms shall apply in respect of any orders for Products that you place with Us. If you choose to discard Our company policies and procedures (with reference to RRPs, Unauthorized Discounts etc.) then We reserve the right to refuse sale at any time in the best interests of the market.

•          ORDERING & DELIVERY

1.     2.1 Your order for Products is made when you submit to Us an online order at www.basicgroups.com using your log in details provided to You by Us at the time of account activation. You can also place orders by email at [email protected]. By submitting your Order, this does not mean that We have accepted it. Our acceptance of the Order will take place as described in clause 2.4.

2.     If We are unable to supply you with any Product(s) ordered or if We are unable to comply with the time scale set out in your Order, We will inform you of this by email as soon as is reasonably practicable upon becoming aware of any such issues, and We will not process the Order unless and until you confirm to Us by email that you wish Us to proceed and the details of any changes required to be made to your Order. If We are able to, We will offer you the nearest alternative or if you would prefer.

3.     Once your Order is received by Us, and provided that it meets the MOQ for delivery, it will be added to Our scheduling list for the next working days.

4.     At the time of delivery, the receiving copy of the invoice should be clearly marked in case of discrepancy. We reserve the right to discard feedback on missing/damaged items if not clearly stated on the receiving copy at the time of delivery. Management should be notified in case of any products missing/returned on [email protected]

5.     We will endeavor to deliver Your order as per our policy timings based on date and time of order placed, but reserve the right to alter these timings in the case of Public Holidays or Official Office Closures.

•        RETURNS POLICY

           This concerns the following status.

           1.    Defective product

           2.    Received Wrong items

           3.    Order Error

•             Refund Policy

       The return has to be claimed within 7 working days after the delivery date. The concerned product will be replaced or refunded. 

        Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as per the Partnership agreement.

        Please note that no refund for any misuse of the products – Electronic products, kits etc.

        Please contact us at [email protected] with details of the products (invoice or delivery notes) and the defect or refer to your account in-charge.

CANCELLATION POLICY

1.     Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 4-5 working days for the refund transfer to be completed.

2.  UNPAID ACCOUNTSIn the case of unpaid/overdue accounts We will cancel or suspend all further deliveries without incurring any liability to you, and all outstanding sums in respect of Products delivered to you shall become immediately due and payable.

3.  The price of the Products will be as quoted on Our Site. Our prices may change from time to time, in line with price changes direct from manufacturers.

4.  These prices does include VAT and this will be shown as a separate line item on Your invoice from Us. However, if the rate of VAT changes between the date of the Order and the date of your payment of the Invoice, We will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.

5.  You may pay for Products using the following methods:

1.   cash
2. a cheque; or
3. a telegraphic transfer direct to Our bank account (details of which are available on request)

6.  EVENTS OUTSIDE OUR CONTROL

1.     We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control (as defined in clause 6.2).

2.     An “Event Outside Our Control” means any act or event beyond Our reasonable control, including without limitation: shipping delays, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

7.  YOUR OBLIGATION TO US

1. We shall notify you of Our wholesale and retail pricing tables from time to time which set out:
2. The recommended retail price of Our Products (the “RRP”) which is the minimum price for which you are permitted to sell Our Products without Our express prior permission in writing.
3. You are not permitted to sell any Products for a different amount than the RRP without Our express prior written permission because, amongst other things, it may damage Our brand and Your market.
4. Where you fail to comply with the provisions of clause 7.3, We may and reserve the right at Our sole discretion to cease providing you with any of Our Products and Our trading relationship with you for your failure to comply with those provisions.

 INFORMATION ABOUT US AND HOW TO CONTACT US

If you have any questions or if you have any complaints, please contact Us by contacting our head office +971 (0) 4 852 8555.

Basic Plus Trading LLC

AL KAWAKEB PROPERTY MANAGEMENT, WAREHOUSE 6

AL QUOZ INDUSTRIAL AREA 2

DUBAI, UAE